-
Leadership Approach
-
Leadership Challenges
- Creating Vision, Purpose, and Leadership Character
- Preparing New Leaders and High Potentials
- Balancing Leadership and Management
- Developing Communication, Versatility, and Conflict Management Skills
- Ensuring Employees Are Engaged
- Coaching and Motivating Employees
- Leading Change
- Delegating and Setting Team and Individual Goals
- Influencing and Negotiating
- Building Collaboration
- Fostering Innovation and Creativity
- Facilitating Cross-Cultural Effectiveness
- Driving Performance Management
-
Programs
-
Learning Services
-
Client Results
Facilitating Cross-Cultural Effectiveness
Companies of all sizes are participating in the global marketplace. In fact, many of us interact daily with customers and colleagues of different cultures. In order for business operations and customer interactions to run smoothly, it is more important than ever that every member of an organization is able to interact with people from other cultures. By equipping each employee with the appropriate knowledge, you can help reduce cultural misunderstandings that can result in lost opportunities and costly mistakes.
"In a recent survey of senior leaders from 68 countries, almost 90 percent of top executives … named cross-cultural leadership as their top management challenge for this century. Executives surveyed cited understanding customers across cultures as the greatest of all the global leadership challenge."
— "The Economist" Intelligence Unit, 2011.
Programs:
Building Positive Influence: Managing the People
Building Positive Influence: Managing the People is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the People, participants gain tools to manage the people side of the process, in order to maintain valuable relationships. Participants learn how to separate the people from the problem—the critical component of preserving strong relationships. learn more
Building Positive Influence: Managing the Tasks
Building Positive Influence: Managing the Tasks is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the Tasks, participants learn techniques to identify interests, generate options, and determine independent standards for the negotiation process. Participants also learn how to identify their best alternatives to a negotiated agreement and present options using a conversation process that addresses all parties’ interests. learn more
Building Relationship Versatility™: Social Styles at Work
Building Relationship Versatility™: Social Styles at Work is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating, and specific versatility behaviors. During the workshop, participants learn how to identify others' Social Styles and, based on understanding their own and others' style, learn to modify their own behaviors to communicate more easily and effectively with others. learn more
Global Effectiveness
Global Effectiveness is based on working within the five cultural dimensions. This program will teach participants what types of behaviors to expect from certain cultures and how to prepare themselves for business interactions. Participants will learn how to turn cultural differences from an unknown liability into an asset. learn more
