Carl Eidson
Written By Carl Eidson
Blog: Let's Stop Handling Objections! (11 January 2011)
Consider this scenario: The customer says, “The competition has the same thing you have, but the price is lower.” What does the sales rep do? Possibly point out differentiators and highlight the value to the customer. If that doesn’t work, free value-adds might be thrown out to entice the customer to buy. And what if the customer continues to maintain a hard price position? In my experience, the salesperson will often end up giving in to the customer’s demands, lowering the price or margin or both, sacrificing profitability to save the sale. learn more
Article: Leveraging Manager Involvement for Learning Transfer: 3 Tips to Pull Learning Through Your Organization—A Blueprint for Success
Managers play a pivotal role in the transfer of learning and helping to drive performance results. But how can we best leverage busy managers' involvement in maximizing learning transfer? We've honed it down to three practical yet effective tips. learn more
Blog: Q: Hire salespeople and train them to be scientists or hire scientists and train to be salespeople? (1 April 2011)
A few days ago I posted this question on a LinkedIn discussion group focused on sales effectiveness in the chemical industry, a market segment that employs many scientists and technical experts as part of the sales force. While this discussion was focused on sales in the chemical industry, the same issues apply across many industries including laboratory equipment, high tech systems, aerospace, alternative energy, and more. learn more
Blog: Rejuvenating Your Team: Discretionary Energy Lost and Found (14 February 2012)
You know the feeling . . . Low enthusiasm, low energy, not a lot of motivation. You’re tired out and feeling oppressed by "making do with less" for way too long. Chances are your employees are feeling this way too, stretched too thin and tired of putting out extra energy to cover work that used to be done by employees who are now gone. learn more
Blog: Virtual Leadership: Leading by Remote Control (8 July 2011)
We posted a blog in 2009 titled Leading by Remote Control in which we discussed the challenges of leading a remote team. Several readers commented that they found the title troublesome since it conjured up images of a leader controlling others or purposely pushing others’ buttons. These critiques had good merit. After all, engagement research tells us that employees don’t want to be controlled. And clinical psychology research tells us we all have buttons, yet none of us wants them to be pushed by others. With all of this criticism, does the Leading by Remote Control title have any legitimacy? learn more
Article: Virtual Survival Guide: Top 10 Tips for Remote Work Teams
As companies search for more productive and more cost effective ways of getting work accomplished, there has been an explosion of virtual work and project teams. As a result, it has become imperative for people to learn how to work together across boundaries of space, time, and yes, cultures. learn more
Blog: What Are Today's Top Training Priorities? Insights from Industry Leaders (19 July 2010)
In the past few months, I have had the privilege of attending two of our industry’s leading professional conferences: American Society for Training & Development (ASTD) and the Society for Pharmaceutical and Biotech Trainers (SPBT). learn more
Blog: What Can We Do To Make Training Stick? (24 January 2012)
Training 2012 Conference & Expo speaker Carl Eidson answers the question, "What can we do to make training stick?" learn more