Global Manufacturing Company Develops Their People to Lead and Motivate Employees through Major Change Initiative

Business Issue:

A global manufacturing organisation with 20,000 employees worldwide and offices in over 80 countries wanted to effect real cultural change within its Australian and New Zealand operations as they re-engineered the organisation and positioned it for growth. This involved both motivating staff intrinsically by helping them to better understand how the business functioned and providing sales and service skills to drive customer loyalty.

Managing Change: The organisation wanted to equip their managers and leaders with the skills to support their employees through both the restructure changes and the broader challenges affecting the manufacturing environment.

Financial Acumen: Managers and employees needed a comprehensive understanding of how the organisation makes its money, i.e. what drives its profitability and cash flow - and the impact their decisions have on the company's bottom-line.

Solution:

Wilson Learning customised Leading in Challenging Times^™ and Business Acumen programmes to be specific to the organisation's environment and the challenges they were implementing.

Results:

Leaders have been successful in influencing employees to see the restructure and associated organisation changes as a positive development and helped them to feel that they are part of, as well as contributing to, the company's growth and future. The leaders have guided their teams through the change, motivating them to be more customer-centric, resulting in higher sales revenue and increased margins.

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